Return and Refund Policy for SmartPhilic.com
Effective Date: April 11, 2024
Thank you for shopping at SmartPhilic. We want you to be completely satisfied with your purchase. If, for some reason, you’re not happy with your order, you may return it within 10 days of receipt for a full refund or exchange.
Definitions
For this Return and Refund Policy, we establish the following definitions:
- “Products” means all products and services sold at Smartphilic.com.
- “Customer” means end-user customers that purchase directly from distributors or wholesalers.
- “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to SmartPhilic, Germany
- “Orders” refers to your requests to purchase a Product from us.
- “Website” refers to SmartPhilic, accessible at Smartphilic.com.
- “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s SmartPhilic’s Return and Refund Policy?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim. Unfortunately, we cannot accept returns on sale items or gift cards.
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
- Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
- By email: smartphilic@gmail.com
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
- Ship it back
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
- Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
To follow up on the status of your return or for any other questions or inquiries, please contact us at:
- By email: smartphilic@gmail.com